Tourism Quality System
What is SICTED?
It is a project to improve the quality of tourist destinations promoted by the Secretariat of State for Tourism (SETUR), with the support of the Spanish Federation of Municipalities and Provinces (FEMP), which works with tourist services of up to 37 different trades, with the ultimate goal of improving the experience and satisfaction of tourists.
The SCTE Destination-Sicted is a methodology that provides a comprehensive and permanent quality management system in a tourist destination, with a new conception of the expected results, a focus on continuous improvement and an attitude of recovery and enhancement of resources and spaces.
The SCTE Destinations-Sicted is based on an integral awareness of the destination and on the identification of common objectives of the agents involved.
The SCTE Destinations-Sicted aims for a homogeneous level of quality in the services offered to tourists within the same destination, so that there are no substantial quality deficiencies between the different products (agents) that make up the offer at the destination, and thus, negative conditioning factors in the perception and satisfaction of tourists.
Among other tools, it has 37 good practice manuals, one for each trade. It offers member tourist services a training plan, technical assistance visits by approved consultants, collective workshops, working groups that develop improvement proposals for the destination and evaluations that contrast the adequacy of the tourist service with the quality standards. All of this culminates in the awarding of the Tourism Quality Commitment distinction.
This is awarded to tourist services that have accredited compliance with the established requirements. It is a recognition of the effort and commitment to quality and continuous improvement, at the same time as it distinguishes the tourist service from the competition. The award is valid for two years, although it is subject to an annual follow-up evaluation.
SICTED in Peñíscola
The city of Peñíscola has been part of the SICTED programme since 2012. It has been a member of the National Interdestination Committee since 2013.
The Interdestinations Committee of SCTE Destinations or SICTED is the participation body for the exchange of information, actions and developments in the implementation of SICTED in the participating destinations, the harmonisation of the actions carried out by each of the destinations and the supervision of the correct implementation of the SICTED model. A total of 21 entities are part of it.
The destination has been awarded the second prize for Best National SICTED Improvement Project 2017.
Establishments certified with the SICTED seal
Agora Hotels Y Resorts **** |
Altubel Alquiler Vacacional |
Apartamentos Turísticos Jardines Del Plaza |
Aparthotel Acuasol |
Gran Hotel Peñíscola **** |
Hotel & Spa Acuazul **** |
Hotel La Cabaña ** |
Hotel Rh Don Carlos **** |
Hotel Tio Pepe ** |
Inmomart Alquiler Vacacional |
Museo De La Mar |
Tourist Info Peñíscola |
Tamarindos Peñiscola S.L. |
parthotel Spa Acualandia **** |
Hotel Rh Casablanca **** |
Rh Portocristo **** |
Hotel & Spa Peñíscola Plaza Suites *** |
Mandarina Club |
Restaurante Casa Jaime |
Restaurante El Mercat De Peñíscola |
Restaurante Roca Mar |
Playa Norte De Peñíscola |
Vinacoteca Rojo Picota |
Calle Huerto, 8 |
Avenida Papa Luna, 11, Local 5-6 |
Avenida Papa Luna, 156 |
Calle de Barcelona, 4 |
Avenida Papa Luna, 132 |
Avinguda del Papa Luna, 47 |
Avinguda de la Mar, 28 |
Avenida Mestre Bayarri, 10 |
Av. d’Espanya, 32 |
C. Príncipe, 1 |
Avinguda del Papa Luna, 168 |
Avinguda del Papa Luna, 96 |
Avinguda del Papa Luna, 113 |
Avinguda del Papa Luna, 2 |
Avinguda del Papa Luna, 156 |
Avinguda del Papa Luna, 1 |
Avinguda del Papa Luna, 5 |
C. Porteta, 14 |
C. Porteta, 3 |
Avinguda del Papa Luna, 1 |
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